Refund policy

1. General Return and Refund Policy

At Wraptorsstore.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • A receipt or proof of purchase is required for all returns.

Non-Returnable Items:

  • Custom or personalized items
  • Gift cards
  • Downloadable software products

Return Process:

  1. Initiate a Return: Contact our customer service team at torontowraptors@gmail.com to initiate a return. Provide your order number, details of the item you wish to return, and the reason for the return.
  2. Return Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [your customer service email].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your customer service email] to initiate an exchange.

5. Shipping Returns

To return your product, you should mail your product to: 1081 Meyerside Dr #1, Mississauga, ON L5T 1M4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: Torontowraptors@gmail.com
  • Phone: 647-620-9727
  • Address: 1081 Meyerside Dr #1, Mississauga, ON L5T 1M4